HOURS: Monday - Friday: 8:30AM - 5:00PM Saturday & Sunday: Closed

502.368.7212 Samuels Collision Repair 4200 Taylor Blvd Louisville, KY 40215

Common Questions

Q: Must I obtain three estimates?

A: No one can tell you to obtain more that one estimate. If you choose to obtain more than one you can, and you can then choose the repair facility of your desire.

Q: Do I have to take my vehicle to a certain repair shop?

A: No one can force you to go to a certain repair facility.

Q: What are the best procedures to take to ensure quality repairs and getting my vehicle back on the road as quickly as possible?

A: Take your vehicle to a reputable repair shop (of your choice) and leave your vehicle with the manager. Instruct the manager to contact the insurance company and explain the damage to be repaired. You should then call your insurance company and advise them of the vehicle’s location.

Q: Who is responsible for my repair bill—the insurance company or me?

A: You are. You may authorize the insurance company to directly pay the repair facility; payment must be in the hands of the repair agency when you pick up your vehicle. The repair facility looks to you for payment and you look to the insurance company for payment.

Q: Who is responsible for the safety, workmanship, and guarantee of my automobile repairs—the insurance company or the repair facility?

A: Generally, the repair facility is responsible.

Q: I am sure that the other driver was at fault, but no one has made any effort to see to the repairs of my automobile. What can I do?

A: Only you have the legal right to make arrangements for the repair of your vehicle, not the insurance company.

Q: Do I have to take my vehicle to a drive-in claims service?

A: No, unless your policy states otherwise, it is not mandatory to take your vehicle to a drive-in claims service. Usually it will suffice for you to call your insurance company and tell them the location of where an adjuster can examine the vehicle.

Q: If I go to a drive-in claims service, do I have to take the vehicle to its preferred facility?

A: No, if you did decide to take your vehicle to a preferred facility, ask your insurance company to implement its “elects to repair” clause (check your policy). This may cause the insurance company to be responsible for the quality of the repairs.

Q: Can the insurance company and the repair facility make an adjustment and start repair on the vehicle without the consent of the owner?

A: Generally no; you should be presented an estimate to know what is being repaired on your vehicle before repairs are made, unless your policy states otherwise.

*Remember – if you are in an accident, you have the right to take your vehicle to the repair facility of your choice – and the insurance company must honor your decision*

Contact Information

Samuels Collision Repair

4200 Taylor Blvd
Louisville,KY 40215

Phone: 502.368.7212
Email Us

Feel free to call or email us to schedule your next appointment.

Business Hours

Monday - Friday
8:30 AM - 5:00 PM

Saturday - Sunday